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Onyma CRM

The system of customer relationship management Onyma CRM is described very simply – we offer an effective solution for complex business.
This solution is easy to manage, fast to implement, with transparent logic, edited in a visual editor (Wizard), with unprecedentedly powerful integration capabilities and a developed system of separation of powers, a system of tolerances and security labels.


Our solutions, one of which is CRM, is used by companies widely known on the territory of the Russian Federation and the CIS: Rostelecom, TransTeleCom, Megafon, AKADO Telecom, Data Center SDN (XELENT), the largest Russian Internet exchange point «MSK-IX» trusts us. In fact, we serve more than 80 large companies every day.

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About Onyma CRM in simple words:

Our product allows us to successfully solve the tasks of medium and large business: automation of business processes of the company and planning of multitask projects; management of dozens and hundreds of units; interaction with customers from the first contact to the conclusion of the contract; follow-up and support on all modern communication channels, including self-service channels (Web-personal account, CTI). The Onyma CRM system is used by telecom operators, data centers, energy and housing and utilities, logistics and other industries where without a very flexible CRM configuration, it is impossible to fully use its key advantage and improve the business efficiency by automating the processes of interaction with customers.


For Onyma products and solutions, the word "flexibility" is the key one, because the unprecedented capabilities of the CRM system allow solving a wide range of extremely important business automation tasks:

Разделение полномочий, допусков и грифов;

Differentiation of authority, access and security categories.

Настройка и поддержка каталога продуктов, услуг, объектов, контрагентов;

Adjustment and maintaining of a catalog of products, services, facilities and counterparts.

Автоматическое создание полной документации по каждому этапу движения/сделки;

Automatic creation of complete documentation for each stage of the movement / transaction.

Планирование и распределение рабочего времени сотрудника (Workforce Management (WFM);

Planning and distribution of employee working time (Workforce Management (WFM).

Графическое представление бизнес-процессов – BPM;

Graphical representation of business processes - BPM.

Формирование подробной оперативной и аналитической отчетности по каждому объекту;

Generation of detailed operational and analytical reporting for each facility.

Планирование и организация контроля продаж, маркетинговых воздействий и пр. 

Planning and organization of sales control, control of marketing actions, etc.

Advantages of the system

Быстрая интеграция
Fast integration

Achieve the maximum automation of the enterprise with minimal costs. Developed API will allow you to interact with almost any external systems and / or equipment available in your company: analytics, accounting, detectors and much more.

Экономия
Saving

Onyma solutions can be used both in the cloud (SaaS) and on your own hardware. If you choose the cloud, you will not need buying hardware and software, which will save you money and will allow a much faster implementation of the system at your enterprise.

Легкость использования
Easy to use

Thin client and mobility: you and your employees need a regular browser to work with their customers through the sales management system (crm) Onyma, which allows you to work with the system from almost any device.

Умный анализ
Intelligent analysis

The built-in analytical system allows you to build any reports for in-depth analysis of your system data. With the help of the analytical part of the customer relationship management system, you will learn everything about the growth dynamics of the client base, changes in income and growth in the efficiency of your divisions, departments and each individual employee.

Повышенная отказоустойчивость
Increased fault tolerance

In addition to the internal diagnostics and monitoring systems, the CRM program supports external means of analyzing the physical health of servers, system software and DBMS.

Поддержка 24x7x365
Support 24x7x365
Без ограничений
Unlimited

Create an unlimited number of objects, build thousands of links between them, create and modify processes - Onyma quickly scales-out, adapting to your needs. And most importantly - it develops together with your business.

Удобная система самообслуживания
Convenient self-service system

Built-in personal account with the customer management ability.

WHAT IS THE PROGRESS OF IMPLEMENTATION

1

At the first stage, we analyze the needs of your enterprise, study existing business processes and technological base, and on the basis of the data obtained - we form technical requirements and an implementation task.

2

At the second stage, we install and adjust the Onyma's customer management system in accordance with the developed terms of reference, integrate it with external information systems and necessary equipment. We provide the training for your key personnel, together with that we enter actual information about automation objects: equipment description, tariff policy and product catalog description, customer information, information on the company structure, etc. After the system adjustment - we train all employees of the company to work with the interface of the system.

3

The third stage is the "trial operation", during which the correctness of the customer relationship management system configuration  is verified, and the inaccuracies of the configuration are eliminated.

4

The last step is the data actualization and the transfer of the CRM system for sales into commercial operation. At this point, the implementation can be considered complete, further interaction takes place in accordance with the support and maintenance  regulation chosen by the customer.


We offer you a product ideally suited for medium and large business companies. With the help of the Onyma customer relationship management system, our customers save billions of rubles annually, while the implementation and technical support of the solution is immeasurably cheaper. The use of the Onyma sales management system as a cloud SaaS solution is especially effective.


Hardware and software requirements

WE HAVE BEEN CHOSEN BY:

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IF YOU ARE LOOKING FOR A PLACE TO BUY A CRM SYSTEM FOR BUSINESS TO PROVIDE THE QUALITATIVE GROWTH AND INCREASED EFFICIENCY OF THE COMPANY, CALL OR WRITE US, WE WITH WORKING EXAMPLES WILL SHOW YOU THE WAYS WE CAN BE USEFUL TO YOUR COMPANY, THE TASKS WE HAVE SOLVED IN YOUR INDUSTRY AND THE WAY WE INTEND TO HELP YOUR PARTICULAR BUSINESS TO TAKE NEW HEIGHTS.
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