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Housing and utilities

Provide your company not only with cost optimization, but also with an opportunity to generate additional revenue through the use of the flexible Onyma xRM platform to automate routine operations and personnel control, as well as to provide more personalized customer service. Use Onyma technologies to search for company growth points!

In today's environment, when consumers' expectations are constantly growing, utility companies need additional tools to reduce costs and increase their own efficiency without sacrificing the quality of services and increasing continuously their cost. At the heart of the success of a service company is the formation of loyalty among consumers and the sale of additional services.

Advanced technologies of Onyma and the 16-year experience of the Stack Soft team will help you cope with this task. Using Onyma Billing solutions for timely and correct tariffing and Onyma CRM for building relationships with consumers, you will ensure customer satisfaction with the services received and guarantee your company’s further growth.



Key functionality of Onyma solutions for the housing and utilities industry

Ведение базы абонентов со встроенными механизмами их сегментации для обеспечения независимой работы с каждой группой

Maintaining a subscriber database with built-in segmentation mechanisms to ensure independent work with each group

Набор механизмов контроля коммуникаций с пользователями, который позволяет отслеживать полную историю взаимодействия

A set of mechanisms for monitoring the communications with users, which allows you to track the complete history of interaction

Возможность осуществления расчетов с абонентами в полном объеме благодаря тесной интеграции CRM-системы с системой биллинга и наличию в биллинговой системе лицевого счета абонента

Ability to make settlements with subscribers in full thanks to the close integration of the CRM system with the billing system and the presence of the subscriber's personal account in the billing system

Возможность формирования комплексного продукта с биллинговым отображением (например, набор услуг с тарифами, включенными в счет), благодаря совместному использованию каталогов биллинговой и CRM-системы

The possibility of forming a complex product with billing display (for example, a set of services with tariffs included in the bill), thanks to the joint use of the billing and CRM system catalogs

Конфигурация бизнес-процессов продаж и обслуживания: подключение услуг, запрос на техническую поддержку (Trouble Ticket)

Configuration of business processes of sales and services: connection of services, request for technical support (Trouble Ticket)

Мощный конструктор документов с возможностями массового создания, рассылки пакетированных комплектов документов во внешние системы, на электронные почтовые ящики и отправки на печать

A powerful document designer with the ability to mass-produce, circulate packets of documents to external systems,  e-mail boxes and to send to print

Система распределения ресурсов рабочего времени и календаря, настройка рабочих графиков сотрудников и ремонтных бригад и т.д.

The system of distribution of working hours and calendar resources, adjustment of working schedules for employees and repair teams, etc.

Система контроля SLA с возможностью отслеживания отклонений в исполнении бизнес-процессов, их оценки и принятия решений о компенсации

SLA monitoring system with an option of monitoring the deviations in the performance of business processes, their evaluation and decision-making on compensation

Встроенная подсистема построения отчетов для получения оперативной аналитической информации, групповых (массовых) операций над данными и мониторинга различных параметров системы, услуг, финансового состояния и т.д.

Built-in reporting subsystem for obtaining of operational analytical information, group (mass) operations with data and monitoring of various system parameters, services, financial status, etc.

With the technologies embedded in the Onyma xRM platform, you can optimize the company's expenses: automate manual management within the framework of business processes, reduce the number of maintenance personnel and remove unnecessary links in the utility supply chain. The wide functionality of the Onyma product line will allow you to successfully solve the most difficult tasks!

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OUR EXPERIENCE INCLUDES DOZENS OF UNIQUE SOLUTIONS FOR COMMUNICATION OPERATORS AND DATA CENTERS, LOGISTICS AND TRANSPORT COMPANIES, MANUFACTURING ENTERPRISES AND OTHER ORGANIZATIONS, AND THE POSSIBILITY OF USING ONYMA SOLUTIONS ON SAAS MODEL ALLOWS REDUCING INITIAL INVESTMENTS AND THEIR PAYBACK PERIOD OF. TELL US ABOUT YOUR PROBLEMS, AND WE WILL FIND THE BEST SOLUTION TOGETHER!
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